This picture shows the Value Chain process Goals with more informed decisions, increased access, increased competition, timely and accurate information, eliminate costly redundant systems, and improve customer satisfaction.

Technology Development Strategy Outsourcing: Acquisition workforce certification, Contractor qualification, etc. Content management, Internet, Data Repositories, Interface standards, Systems security, Performance monitors, Testing suites Hosting, development, operations and call center; hardware, and software.

Supporting the value chain is: FAR changes, Agency MOU's, Agency systems, User requirements, priorities, Technology/ standards assessment, Develop plans, Training plans, Coordination, Monitor progress with metrics, Monitor system performance, Web index/post opportunities, Searching, Report/statistics, e-Mail notices, System/security enhancements, Proposal evaluations, Web site, SBA events, Briefings for stakeholders (Government-wide Procurement Policy ? OFPP, users, executives, suppliers, small and disadvantaged business), Conference talks/papers, Directed out-reach efforts, Call centers, Training, Respond to customer feedback.

The Primary Activities and Support Activities cover the Margin of Inputs, Program Mgt/Operations, Outputs, Marketing, and Promotion, and Service.

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