PPT Slide
Building a Methodology for Measuring the Value of e-Services
http://www.estrategy.gov/documents/measuring_finalreport.pdf
VMM How-To-Guide and VMM Highlights
http://www.cio.gov/ – best practices page:
- http://www.cio.gov/documents/ValueMeasuring_Methodology_HowToGuide_Oct_2002.pdf
- http://www.cio.gov/documents/ValueMeasuring_Highlights_Oct_2002.pdf